How do we populate variables on a catalog item or record producer, from the URL? I'm David McDonald, an Australian with a taste for: My career focus is in the ServiceNow platform, but I'm also interested in C#, web design, and C++ for programming Arduinos in my spare time. The alternative would have been to remove the dom reference and replace it with glide. Now this is how these two look in the portal: Let’s navigate to the sys_choice table. Here is a report based off a database view. Just make sure that you check the ‘Inherited’ checkbox if you decide to set this up on the task table! Here’s a script that allows you to do that. Record producer - possible to write to another table using a ... - Reddit In the case of the below example we are individually listing newsletters for the requestor to subscribe to next to checkboxes, and then combining those selected into a list field in ServiceNow, showing only those newsletters that were subscribed to. That should be just what you need. Your method avoids having to populate anything in the record producer at all, but you’ve got to have a business rule on each target table. I have it not hiding on a certain kind of request cause i have a team updating one of the variables but i took that out and i get the same on that demo site it doesn’t hide the variables. Additionally, when checking syntax on the CS, I received this warning: Those errors are a case of the syntax editor being a bit more aggressive than it has to be. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! How to display Request Item variable values in a report - ServiceNow I hope this has helped show how “save as draft” record producers are absolutely possible in Service Portal, and in fact they are quite easy to achieve. }. Even though there is a record producer ‘Script’ field and a ‘producer’ script object to work with, nothing is built to be able to dynamically identify the record producer used. I found that just about the same time I saw your post. Please note that you will need to manually update every record producer in the system that you want this to work with in order for the producer script to be updated as necessary! Is there a fix for this? Product Documentation | ServiceNow Here we learn how we can leverage variables from Catalog Items or Record Producers in #ServiceNow reporting, business rules, slas, notifications, and scripts. Looking for #ServiceNow talent or opportunity? Thanks for the assist! 2. This was just what I was looking for, thanks for sharing. I’ve modified this a bit to hide variables, labels, containers and UI pages that are not set to Global. Variables have come a long way since the early days of ServiceNow. Ok, any idea how to do that? Saving triggers the appropriate action on the visible widget, keeping the record is in “draft” state until the submit button is pressed. If you need this to work for non-task tables, you can simply create a duplicate business rule there. The client script is not working. After we made some base categories lets make some matching subcategories. The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. The post Certified Diversity Recruiters appeared first on Crossfuze. I am trying to modify this script to allow enabling and disabling mandatory for the variables based on another flag set on the sc_task record. Create a subflow 2. ServiceNow Record Producer Variable Dependent Variable | Concurrency ... We do have view rules on that table, but with Global selected on the scirpt, shouldn’t it run across all views? When a record is created via a record producer, there is no field present on the record which will give us information about the record producer used. In some cases, the variable itself is not displayed in the variable editor Release London and below Cause The issue is caused due to the This approach also creates a problem where changes on the field's choices (adding or removing choices) aren’t automatically reflected on the variable's choices, which need to be kept up-to-date manually by the ServiceNow administrators. That is Very Cool. I’ll see if I can recreate the second problem I’m having and submit one for that too. Instead we will use a Flow to achieve the desired outcome. You did such an amazing job. VS "I don't like it raining. Using Input Variables | ServiceNow Developers However, they are currently on Berlin but are going to upgrade (skipping Calgary) to Berlin and was wondering if I should still be considering this or just use the new UI Policies for dealing with this. They are only ’empty’ from a visual standpoint. Did you make your solution work in Service Portal? In the first step, we specify the record to get the variable values from, a record producer that defines those variables, and from those variables which ones we want access to. If you put this as a business rule, it’ll pick up what you submit using the sysparm_action parameter in the glideuri map. Sure, you can add a record producer to a “wish list”, but you can only do this once per record producer, and again the user experience isn’t great as then the requestor has to re-frame their thinking on what a “wish list” is and how it relates to the record they are creating. They don’t allow you to implement one single script to fix the issue. Lookup from table: Choice (sys_choice) I have tried the script. I got the same warnings when checking the syntax on the BR. Since Service Now locks everything down, it can be difficult to make this work. It’s not anything that you need to worry about in this case. What are 11, 19, 20 meaning in > producerVars.addQuery(‘question.type’, ‘!=’, 19)? What's the correct way to think about wood's integrity when driving screws? This was just what I was looking for, thanks for sharing. Although we’re using the Variable Editor widget’s hide_container option to hide the outer container and heading, there’s no configurable way to hide this footer. I think the best you could do would be to wrap your UI macro code in a specific div with a specific ID each time. Record producers use the Catalog Item user interface to create records in application-specific tables. That’s handled in the ‘else’ statement in the business rule script above. I've updated the article. Thoughts and info are my own, and are not endorsed by any third parties. Would you say this solution is still needed with the changes to UI Policies in Calgary? choices from the Incident Category field). Non-admins can still see all the empty variables. My form has 4 fields with there variable names as follow - name, operating_system, instance_type, storage This would allow for easier identification of the entry point for record producer transactions. If you are using this technique for multiple record producers, you may want to have a single list showing all draft records from multiple tables. https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Another thing is that current.number doesn’t contain anything. Catalog item and Record producer are two fundamental of service catalog in servicenow. Similar to the Catalog Item widget, this one also uses the spModel directive underneath the hood. I noticed that this issue is related to a bug in the js_includes.jsx file so I made some changes to the onLoad client script and it appears to work. I have tried the setDisplay option as well as getControl(‘element name’).hide() (in firefox) or getControl(‘element name’).style.display = ‘hidden’ in IE. In second way I am getting undefined and in the first way script is not getting processed further without giving an error. There are a number of reasons why you might want to do this - for example, imagine you have a generic access request catalog item that lets you choose a group, enter the business justification, and request access to that group. The second step, we will use the values retrieved from those variables in the data pill picker, to update the Description field. Description Description This article will brief on how to make variables in variable editor as read-only in service portal. r/servicenow on Reddit: Possible to filter options of a reference field ... As explained above, the key to making this work is a ‘display’ business rule. g_form.setDisplay(“variables.”, false); doesn’t work anymore as referenced on this wiki article: http://wiki.servicenow.com/index.php?title=Client_Script_Access_to_Variable_Fields_on_Task_Records. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. To fully enjoy this site, please enable your JavaScript. Yeah I switched to raw ampersands as an experiment and it worked fine. Cheers, Mark. This works just as well: Ugh. Thanks for the feedback. I’ve added that to step 1 to clarify. All Rights Reserved. Configuring a Record Producer | ServiceNow Developers We are noticing this in the latest version of Calgary. As such, you’ll need a field to store that value in. Awesome! Your above solution works brilliantly, if we don’t have check boxes and Containers. Why is it so? Use catalog item add multiple items to cart and . Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, How to get Form's field values in ServiceNow Workflow Run Script, What developers with ADHD want you to know, MosaicML: Deep learning models for sale, all shapes and sizes (Ep. Steps to Reproduce 1. The service creator-created record producer puts it at the beginning of the short description, but this solution gives us an actual field, very nice! Of course, you will likely want to do something more complex than just set the Description field. There’s a number of improvements that would really need to be made to this experience to use it in a production environment. Also when I try to simply log in client script g_form.getValue(varName) or g_form.getValue(‘variables.’ + varName), both values are empty. to the appropriate queries in the code might work. Option to customize record producer using “, Often a simple and straight , less customization. Client-side gets them via g_form.getValue("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables[fieldName]). Subscribe to get the latest news, events, and blogs. Another improvement to the experience (as noted on line 49 of the client script) would be to create a confirmation page, stating that the record was submitted successfully, showing the ticket number, and offering a link back to the home page or to the details page of the record they submitted. Inside record producer script, how to access data of a MRVS variable so that its data can be copied to description field on the generated record - Support and Troubleshooting . In these cases, you may be tempted just to manually re-create the entire list of choice list options for the new field or 'Select box' variable. Just wondering if anyone else has seen this? What kind of script object are you coding here? You could use this functionality to display the additional fields. function hideEmptyFields() { I don’t have anything for service portal like this currently. Then it passes this information in the ‘g_scratchpad’ object to the client to hide the variables on the form. My users certainly enjoy it. Any chance someone has already figured this out? Editing ACL’s is outside the scope of this article, however please see the ServiceNow Docs website for more information about this. var v; As I saw in the docs, variables.name notation is not supported in Service Portal. In a typical record producer this would be done via the Script field on the record producer, or via the Map to field setting of a variable. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. It seems like this code doesn’t work on the new Service Portal? I search the glide system class documentation but could not spot it?? I have a client that has a lot of client scripts that they use to show/hide variables on that backend and I have been considering implementing this solution to deal with their empty variables more efficiently. There are two options available, documented here. take a look at my channel: https://www.youtube.com/@cloudminus89, these seem to work! We use a number of ui_macros inserted as variables, and the client script seems to not be able to set those to hidden, even from the ui javascript executor. How to handle the calculation of piecewise functions? if (v == ” && v.getGlideObject().getQuestion().type != 11 && v.getGlideObject().getQuestion().type != 19 && v.getGlideObject().getQuestion().type != 20 || (v.getGlideObject().getQuestion().type == 7 && v.getGlideObject().getValue() == ‘false’)) { For example, the Labelis more user-friendly and should be used in text displayed to the user. Use existing choices for a variable, don't duplicate them - davidmac.pro The table name and the record producer are both hard-coded. The reason it’s there is because the original version of this script had to hide the variables via DOM manipulation. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. The gist of this solution is to use a Lookup variable to grab choices in the sys_choice table for the choice field that you want to reflect. What are the Star Trek episodes where the Captain lowers their shields as sign of trust? Awesome! Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any tablevia the standard Service Catalog interface. Catalog Item will end up in opening a request and request item and attaches a workflow and catalog task, approvals. Please keep in mind that simple is generally best with ServiceNow. g_scratchpad.emptyVars = emptyVars.join(‘,’); For my testing I created a very simple record producer pointed at the Incident table with 3 variables attached, which looked like the below in UI16: Also, do not worry yet about what happens after the record producer is submitted. For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. function onSubmit () { alert ( g_form . This field name absolutely makes sense for a fulfiller as they work with these records daily. Service catalog record producers often have this requirement. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. As a final step we need to define how the responses by the requestor get mapped to fields on the record. There is also a ; missing in the end of the business rule (at least I had to add it to get it to work). Hide Empty Variables on a Standard Form - ServiceNow Guru Then your update would need to be a GlideRecord query and update. Using custom ServiceNow event queues to solve race conditions, Guide to a ServiceNow login page for multiple SSO providers, ServiceNow Clone Tip - LDAP servers and lost MID servers, ServiceNow Clone Tip - Preserve MID Server Users. http://theduke.digital/contact/ Duke Digital Media sponsorships \u0026 consults: https://theduke.digital Write your resume like a KING: http://theduke.digital/course-hired/ My 1500+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk Twitter: https://twitter.com/rfedoruk LinkedIn: https://www.linkedin.com/in/rfedoruk/ ️ CJ\u0026TheDuke Podcast: https://feeds.transistor.fm/cj-the-dukeDonations: https://paypal.me/robfedoruk Want to take your ServiceNow reporting to the next level? ERROR at line 3: Expected ‘)’ to match ‘(‘ from line 3 and instead saw ‘;’. It’s not being set up properly at the client though. Should work the same way on sc_task as long as you have the same scripts in place for that table. The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. Good to have a couple of choices! This means that you’re stuck hard-coding values in a script or adding unnecessary variables to your record producer forms for every single record producer in your system. . Erik, It’s been a while since I implemented that but I know that you can run into errors trying to run client scripts in popups. Item name: A unique name to identify the Record Producer. Instead, you can create a UI Policy and make the variables not visible and apply it only to the target record. As soon as you mention SNGuru they’ll try to tell you it’s unsupported…even though the issue has nothing to do with SNGuru :). We want to test that our qualifier works. } I think the best solution is simply to create a new reference field referencing the ‘Record producer’ [sc_cat_item_producer] table named ‘Record producer’ [u_record_producer] on the ‘task’ table. My next question… How can I make this work for Record Producers? This script takes the values of the ‘caller_id’, ‘cmdb_ci’, and ‘contact_me’ variables, and combines them to be populated into the ‘work_notes’ field on the generated record. Why is C++20's `std::popcount` restricted to unsigned types? Skip to page content. + emptyVars[i] + "\", false);"; Great addition but a bit more info could be needed. This capability has been around for quite a while and odds are that you’re already using it in your system to allow end-users to create new incidents…among other things. Not sure if it’s possible there actually. Anyone found a workaround for that? If your record producer has Catalog UI Policies or Catalog Client Scripts, ensure they are set to run on both the catalog item view, and the target record view.
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